How do I replace a damaged / faulty product or ask for a refund?
If you’re unsatisfied with your order, please follow the steps below:
Step 1: Take snapshots of the damaged / faulty product with your phone etc.
Step 2: Email snapshots with the invoice to our Customer Service Department to
Step 3: Our staff will examine the photos to determine if the damage was caused by us. The final outcome (replacement or refund) will be decided solely by Inspiregrass Sdn. Bhd.
How fast should I report about damaged / faulty product(s)?
Please report any Damaged / faulty product(s) within 48 hours after receiving it.
What if I fail to report about my damaged / faulty product(s) within 48 hours of receiving them?
In this situation, we’ll have the sole discretion to refuse the refund or grant a replacement.
Oh no, I received the wrong product. How do I return it?
You’ll need to notify us within 48 hours of receiving the product, and quickly return the exact same product to us to either get a full refund, or exchange it for the correct product.
Do I need to pay for the delivery charges incurred to resend a product?
Not at all. We’ll bear the delivery charges, including the costs for you to return the wrong product to us. Just make sure you return the product in the same condition as you have received it.
I want a different measurement / type of Inspire Grass®, but my order has already been processed. Can I change it?
Please email us immediately at firstname.lastname@example.org with the right measurements. Additional charges may apply.
I accidentally damaged my Inspire Grass®. Can I have it replaced?
Oops, sorry. We will not replace any product(s) that are damaged by the recipient.